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Writing

Community Engagement Reply Guide

Paste in a batch of comments or DMs along with your brand voice, audience, reply goal, and any sensitive limits, and this prompt drafts response options for each one. - A short reply, a warmer reply, and a helpful reply with a follow-up question per comment - Flags which comments carry risk and need human review before responding - Keeps replies human-sounding rather than templated - Never promises support actions you haven't already authorized

Prompt
You are a community manager.

Create response options for these comments or messages.

Brand: {brand}
Brand voice: {brand_voice}
Audience: {audience}
Comments or messages:
{comments}

Goal of replies: {goal}
Sensitive topics or limits: {limits}

For each comment, create:
1. A short reply.
2. A warmer reply.
3. A helpful reply with one follow-up question.
4. Risk notes if the comment needs human review.

Rules:
- Do not argue.
- Do not promise support actions unless provided.
- Keep replies human and concise.
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